Forgiven

Reblogged from Chat Over Latte:

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This article by Jon Tevlin was published in the Star Tribune on March 17,2012

Sally Packard had waited seven months to get the chance to talk to the teenager who stole her car, and with it some of her independence.

The car, a 1989 Dodge, wasn’t worth much. But it was important to Packard, 76, because she needed it to drive to mass at the Church of St.

Read more… 822 more words

This post was originally published on March 20th. It's a powerful story worth reading.

Come On Over

New guest post on www.chrislocurto.com!!

Lessons from the Chicken Coop

Sometimes you learn the most important lessons in the most unlikely places.

chickens, poultry

I remember well. It was back in the Summer of 2004 in the East Mountains in Albuquerque New Mexico. I had just moved in with my new husband who lived in a 2500 sq ft home on 3 acres. I was fascinated by the novelty of being in the country as opposed to living in the second largest city in the world, Mexico City.   There were plenty of chores for me to do around the house and the property.  He had tilled up at least an acre of the lot for gardening, had a greenhouse full of plants and raised chickens. I, on the other hand, thought food came from the produce or dairy section at Wal-Mart. It was exciting and interesting to just go out to the back yard and pull out onions and pick peppers to make stir fry.

I’ve always liked animals and I was glad to take care of the chickens. I would go in the chicken coop and gather the eggs daily. Every week I cleaned the coop and gave them fresh straw. They gathered around when they would see me coming with bucket full of food scraps. I quickly learned the routine and I really enjoyed it. They seemed to like it too, especially since they hadn’t gotten the coop cleaned out so frequently in the past.  I had my picture taken doing chores and e-mailed to my dad.  He never imagined his suburban princess would become a farm girl.

We moved from Albuquerque to Michigan, and our poultry-raising stopped. We tried gardening, but the landlord was not too happy about us growing potatoes in his flower beds. Once we moved to Wisconsin, my husband built a great chicken coop and some laying hens and we were back in business.  By that time we had our daughter, so my chicken raising activities were quickly delegated back to my husband; especially when he bought the frying pan special, 25 roosters which he would raise for meat.  I definitely drew the line with the butchering activities.

When my daughter was about 18 months and steady on her feet, she would help round-up the chickens back in their pen or in the chicken coop. She had no issue grabbing a stick and chasing them around. She also loved to go gather eggs and have them scrambled for supper.  She’s never been afraid of them, even when the rooster scratched her and became chicken soup the next day.

We moved to Minnesota a year ago, and the chicken coop went up right away. We now have eleven golden-laced Wyandottes and a rooster. My husband is in charge most of the time, and my daughter and I occasionally help. My job now is to sell fresh eggs at work to pay for the feed.

This story has taught me some valuable lessons:

  1. Be open. Expand your horizon. I never thought of myself as a farm girl, and when I explain to people how to clean their fresh eggs and they look at me in awe,  I know I’ve crossed over.
  2. Get dirty. Sometimes you have to scrape the poo off to get the reward.
  3. Delegate.  When I got pregnant for the second time and had a toddler, a dog, a cat and myself to take care of, I gave up cleaning the coop altogether. My husband was a lot more qualified. Find who in your team can take over for you.
  4. Pass it on. For us, raising poultry has become a family affair. Last year even my mother in law came over to help butcher 40 chickens.  Involve more people and make it fun!
  5. Share the profits.  It makes me smile when people get excited about getting a dozen fresh eggs.  We have made a choice to raise chickens to eat healthier and we like it when we can share with others.

Speaking of sharing… Share, Like or Tweet.  Post your comments here or subscribe to the blog.  Thanks for reading!!!

Give 110%

I read it on a cartoon in John Maxwell’s book Five Levels of Leadership.  There’s two characters talking in  an office setting and one says to the other “I give 110% to my job: 40% on Monday, 35 …”  

 If you truly want to respond to your customer’s needs, whether they’re internal or external,  follow these steps to make sure you deliver 110% every day.

  1. Listen: Pay attention to the verbal and non-verbal expressions of your team and your customers.
    For example, customers complain about an automated telephone system that takes them through multiple steps before they can reach a human being. 
  2. Identify the need: Following the same example, your customer has the need for a quick response to their problem or question.  Others may have the need for clarification, validation or praise.
  3. Respond: Design a strategy that will allow you to respond to that need, in alignment with your organization’s core values.  
    The third step in our example is to identify cost-effective ways to provide excellent customer service. Equip your customer service representatives with outstanding training and a vision so powerful that they talk to the customer as if they owned the business. Streamlining the automated phone system track to fulfill self-service needs and let all the other issues be handled by a human.
  4. Needs versus wants.  Pat Lencioni shares the example of how Southwest airlines has sense of humor as a core value.  A passenger complained about them being too light-hearted about the security instructions on the flight and that they should take it seriously  or she would take her business elsewhere. The letter the CEO sent back read : “We will miss you”.   They identified her need and qualified their response: We are not the right airline to respond to your need. 
  5. Act: When you do decide that it is a legitimate need and you can respond from your core values, and you have outlined the strategy, convert that into action items and delegate to your team members or schedule them for yourself.
When it’s all said and done, set up processes for check-ins and measure your progress. Share lessons learned and identify spots where you need to improve or restructure your strategies.
 
You can definitely zoom in or out of this process and scale it to your level of responsibility, even if you’re a one-person band.
 
How do,you see yourself applying this in your current situation?
 
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Ask for the Job!

folderIn our last episode, we discussed how to be prepared to impress your interviewer when you are looking for a job. By the way, you can adopt the same strategies when you are looking for a promotion or a new position within your organization:

1. Do extensive reasearch
2. Show how your skills fit in the picture.
3. Present something unique: put together something that is relevant to the position and showcases your talent with organizing or processing information, conducting research or designing powerful presentations.
Well, you’re there. They ask you the typical questions. And you give them the answers you practiced and prepared for. There are plenty of buy signals and they talk like you are already part of the team.  And then you say thanks, shake hands and walk away.
What is wrong with that picture? You forgot to seal the deal!   I don’t have any statistic information about this issue, but I have the feeling that MANY job seekers forget this part, thankful that the stress is over.
If you want to wrap up gracefully, consider doing the following:
  1. Ask for the job. Say the words “I would really like to work for you”. They need to hear that.
  2. Give them your business card, it’s highly probable they’ll reciprocate and you will have their direct contact information. Use it wisely.
  3. Ask when it would be a good time to follow-up. Say, “can I contact you next week to follow-up? Would Thursday morning  be convenient for you?”
  4. Shake hands with confidence and a smile.
  5. Follow up immediately with a thank you note. Some prefer handwritten, but more organizations now consider an e-mail acceptable.  Remind them on the note why you are a great fit.
Will all these actions get you a job? Not necessarily.  Remember you are interviewing them too. If you don’t love what they do after finding out more about them, think of it as a practice interview and move on. If it’s not a great fit for you, don’t waste your time and theirs.
There is just one piece of information that I want you to remember: Next time you find yourself talking to a hiring manager, remember to ask for the job!
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Come Bearing Gifts

Giving a gift

I have a friend who started a business helping people find a job. She helps her clients write their resumes and cover letters and then conducts a thorough job search to match their skills. Recruiters are partnering with her to help find the best matches for available openings. We’ve had many good chats over lattes. We brainstorm about possible strategies for her clients and I share what I’ve learned about effective job searching through a lot of research and some good interviews.

A while ago, I read an excellent blog post describing a few strategies to help job seekers stand out from the crowd. One of them really caught my attention: “come bearing gifts.” What this means is that job seekers should do thorough research about the company interviewing them, identify potential areas for making a positive impact and outline a strategy for bringing in new clients. I’m convinced that a high percentage of job applicants will NOT do any of these. And that is what can make YOU stand out.

Here are five strategies that will help you to “come bearing gifts”:

  1. Spend a great deal of time researching the company or business. Read their annual reports, mission, vision and values on their website. Since this is public knowledge and anyone can do it, go the extra mile. Follow them on social media, learn to speak their language. Read news articles on them and reviews from their customers on other web sites. Talk to their employees by requesting an informational interview.
  2. Identify one opportunity where you can contribute immediately. For example, if you read that they’re opening a new store close to your area, provide information about the demographics that could be valuable to them.
  3. Be a connector. Offer to contact them with a reputable supplier that you trust and create a new opportunity for relationship.
  4. Present your skills in a unique way. Create a portfolio, even if you are not in a creative profession. Include your most recent performance review, a little about your personality style and how that fits well into their business and even a list of your STARs (Situation, Task, Action, Results) in which you describe problems you have faced and how you have solved them.
  5. Once you come in with a stack of good stuff, leave them wanting more. Invite them to your blog or website and include some good articles or podcasts in your follow-up thank you e-mail.

This is material for the next post, but just remember to close the sale and ask for the job.  Do you want to know how? Stay tuned!

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PS Make sure you check www.virtualcareerconsultant.com

Leadercast Favorite Quotes

Last Friday, May 4th, I attended the 2012 Chick-Fil-A Leadercast at the remote location in Brooklyn Park, MN.  The event was world-class inspiring.  The speakers shared their expertise and we laughed and cried as the event unfolded over the course of seven hours.  It is uplifting to know that leaders from all walks of life and all levels of responsibility in an organization, a non-profit or a church set a day aside to reflect and grow.  Tripp Crosby, the host, is hilarious and brought some good laughs at the right time. Silhouettes, the dancing troupe from America’s got Talent choked us up as they performed their dance, inviting us to Imagine and Inspire as leaders.

Children with life-threatening diseases shared how the Tim Tebow foundation has helped them in their struggle to get healthy, and a 16 year-old cancer patient got to meet her hero.
Researchers, professors, business owners, speakers, leaders… All of them spoke about how the choices we make affect our lives today and in the future. Many of the issues in our life depend on us.  This is an event worth waiting for…360-some days to go. Who knows? Maybe I’ll get to see it live next year!
Here are some of my favorite quotes:
Andy Stanley
I’m not the smartest person around, I’m just the leader.
Leadership is important because of uncertainty.    As long as there’s uncertainty, there’s a need for a leader.
Coach Urban Meyer 
 The toughest decisions can be the best for your health and your family
Tim Tebow
Leadership is the ability to influence someone else.
Character is doing something with all your might.
Use the platform God gives you to make a difference.
I can’t wait to get better today, make a difference today.
Angela Ahrendts
As a leader, choices begin with people. It’s our job to put people in the right place at the right time.
Marcus Buckingham
Authenticity is your most precious commodity.
The challenge is not to bless yourself wih uniqueness, but take what is unique about you and make it useful.
John C. Maxwell
We make a decision  that is important and manage it the rest of our life.  Personal growth is not automatic, it has to be intentional. Your life could be changed with a thought or a decision.
The keys to your life are the keys to personal growth. Be all that you can be.
Soledad O’Brien
If you decide to live with dignity, eventually people will follow your lead.  Sometimes circumstances call for a leader. True leadership is departing from the script as you know it.
Roland Fryer
If we want to have a shot as a country we have to figure out how to educate our citizens.
We know what to do. Do we have the leadership and courage to do it?
Sheena Iyengar
A Leader holds a position. Some people seem to have been born leaders, others seem to have been at the right place and the right time,  others made certain choices. Choice puts control in your hands and enables you to go from who you are to who you want to be.
Pat Lencioni
It’s impossible to have a competitive advantage based on knowledge.
Vulnerability is powerful.
How are you inspired by these quotes?
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Are You Afraid of Change?

ImageInspired by today’s post on Chris LoCurto’s blog, I decided to explore the reality of change in my life  (or maybe this was too long for a comment).

I just found another item to add to my resume: “Change Expert”.   Not because I love it, but because I’ve done so much of it. According to the Holmes & Rahe stress scale, I should have been really sick a long time ago.  I’ve experienced 13 of life’s 43 most stressful situations in the past 8 years.  Most of those years, I’ve had at least 5 items on the list happen at the same time or within a few months. Some of these changes were totally out of my control.  They say that stress is the difference between the ways things are and the way you want them to be.  Us trying to control the world causes high stress.   A great result of going through so many personal changes in my life is that they have prepared me for more controlled types of change in my career. 

Contrary to what my personality style would indicate, I LOVE change at work.  I used to think that I was bolted to the ground, safe in my comfort zone, and it turns out I’m a closet adventurer! If there is anything new, innovative, creative, better, sign me up! I’m there!   I love starting something from the ground up. I like the drawing board, brainstorming new ideas to make things faster and better. 

Stillness and sameness equals death, in your personal and professional life.  People ask me how I do it. Well, I don’t.  God does. Here’s a quick story. I’m terrified of drowning because some dork swimming instructor scared me to death when I was five.  I have chosen to hold on to that fear and have refused to learn how to swim.   My dear husband has been determined to show me out of my comfort zone with “shock therapy”.  He ‘surprised’ me with scuba diving lessons in a swimming pool once.  I think I used up the oxygen tank in 20 minutes, hyperventilating under water until I realized I was safe.  I hated every minute of it.  

Next surprise was a vacation to Maui, and he bought tickets to go snorkeling in the Molokini crater (hello!).   It took me about 10 minutes to jump in the water (with all the flotation devices I could hoard).  Once  I let go, it was the most enjoyable experience ever. The way I did it was by picturing God’s hands holding this volcano crater like a fish bowl.  The beauty of the ocean life beneath me was breath-taking.  After that, every time I face change and fear, I picture those hands holding me up and it makes the experience a little easier and enjoyable.

How about you? Do you enjoy change or do you fear it with a passion?

Please share your thoughts and Like, Share or Tweet… or post your comments here. I know you can do it!

Thanks!

Five Tips to Get Along with Impossible People

red cardGetting along with people is sometimes a challenge. In the work environment, it can be even more  difficult.  Let me tell you about a time I  had some challenging relationships at work and what I have learned since.  Some details have been changed to protect the innocent.
 I led a team of volunteers in a long-term project. They had a lot of enthusiasm, but limited experience. We desperately needed the help and did not have the budget to hire, so the leadership team I belonged to relied heavily on free labor.  There were about 10 of them and they all started with a good amount of energy and accepted direction well.
As time went by, I started requesting more from them.  Again, some accepted the challenge and complied with requests. Others started resisting. There was a main philosophical issue. The organization had reviewed their mission and vision and had identified the need for a major culture shift. This is when things started getting hairy.  Some of the volunteers were really offended by the new philosophy and started sabotaging the project.  They had secret meetings, were they would plan how to openly oppose the leadership team. They fed the rumor mill like feeding a newborn…every two hours.  They openly walked out of meetings and didn’t show up for a day of required training.  At a meeting with my supervisor, they raked me over the coals and talked like I was not even in the room.  I left the meeting in tears and went to vent with the rest of the leadership team.  It was awful.   Things didn’t get much better after that.  My supervisor managed to calm the waters enough to where we could get through the coming months.  I tried to stay out of trouble and keep a positive attitude while attempting to get our work done.  It was not easy.  The problem was the person in the mirror.   Hindsight is 20/20 so if I had known then what I know now, I would have not taken a different job that turned out to be a fiasco.   Of course back then I thought it was all them.  They were being impossible.  To be truthful, they did do some terrible things, but I failed to lead them well.
Of course I’ve had a couple more experiences in dealing with difficult people and hopefully the lessons learned will continue to help me grow and move forward.  Here are some tips to deal with impossible people:
  1. Identify the issue that’s not the issue.  If they’re complaining about coming to a training session,  evaluate if they’re really saying they need better work conditions, or better pay, or they don’t feel acknowledged.
  2. Separate the person from the behavior and communicate that it is the latter that needs to change.
  3. Paint the whole picture for them. If you and your team don’t share a common vision, you’ll get lost in the day-to-day activity.
  4. Weed them out.   Tackle the people leading negatively -if that’s even possible – and leading the mutiny.  Have a heart-to-heart and nip things in the bud.
  5. Decide when it’s a good time to call it quits.  Either you look for a position that better fits your skills, or  help them clean their desk and find another calling in life.  A toxic environment spreads quickly and is not worth sacrificing the good ones for the bad apples.

You may not be able to change their behavior, but you can definitely change yours.

I have a special shout out for my friend Amy.  She’s an amazing leader and someone from whom I have much to learn.   Thanks for reading and sharing my blog!!

Share your thoughts and Like, Share or Tweet.  Thanks!

Rampant Epidemic

Very recently I learned the term ‘disfluency’. It refers to the ‘crutch’ words we use in our speech when our brain is trying to think of the next word to say. “it’s like, you know, uh, like when you totally don’t know what to say, you know?”  I’ve mentioned before that I recently joined Toastmasters International to dust off my speaking skills.  I have set the goal of becoming a professional speaker in the next five years and get back into delivering stand-up classroom training.

Ever since I joined Toastmasters I have become increasingly aware of the disfluencies in my own conversations and those of other people.  It is a highly contagious bad habit. The worst part about it is that in my case they are ‘false’ or acquired disfluencies because English is my second language. I’m so empathetic that I pick up accents, idioms and crutch words from others faster than a six year old catches the stomach flu the first week of school.  Now it’s on! It has become a pet peeve. The worst part about it is hearing this nasty virus infect the speech of podcasters, radio announcers and professionals delivering business presentations.
 A good example is the typical grammatically incorrect response to a greeting. How are you? We say “good”.  that’s more of a moral statement than a health statement.  However, we’re so conditioned to give that answer that we don’t say “I’m well.”  A simple solution I have found is to insert another word and break our automatic response pattern.  Instead of replying with one word “good”, put a phrase together, such as “I am feeling tired today, how about you?”.  Granted that you don’t want to sound like a condescending grammar nerd, you can try that every once in a  while to break away from automated responses.
As far as the likes, uhms and ahs, retrain your brain to find a variety of better-sounding pause words: such as, or for example, instead of “like”,  a short silence and smile, instead of uhm, aaah…, does this make sense? Instead of ‘you know?’

I therefore invite you, language-conscious readers, to launch a campaign to ‘dislike’ the ‘likes’ -this is probably a symptom of chronic Facebookitis-, hush the ‘ums and ahs’ and stop pretending we’re talking to people who know everything, you know.  Retrain your brain!

Please Like, Share or Tweet, you know? Thanks!